For consumer problems, sometimes the best advocate has a law degree
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
DISPUTE
Charged four times for one vacation. Why won’t American Express fix this?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
What to do when American Home Shield won’t protect us
Dawn Pace’s hot water heater is broken and thanks to a dispute between American Home Shield and her plumber, she’s been without hot water for the last week. Can this dispute be settled before a holiday weekend?
An airline seat dispute quickly spirals out of control
Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
How can JetBlue be so wrong — and so right?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.
It’s great to have Bank of America in my corner — seriously
Bank of America gets more than its fair share of complaints. But Ann Rieke had a terrific experience with her B of A credit card.
I couldn’t get a customs stamp — is a refund out of the question?
What’s an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She’s been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.
Enterprise pulls cars from Orbitz after dispute
Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.