Why did my ticket refund take forever and a day?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
DELAY
After a detour to Bangor, do I deserve a ticket refund?
As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.
A legitimate complaint wrapped inside a frivolous one — should I let this case go?
I don’t normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.
Help! My Target gift card has gone missing
The Target gift card Robert Brown ordered for his grandson is missing in action, and the store isn’t saying when it will send the scrip. Can anyone help him find it?
How do I get T-Mobile to stop billing my dead friend?
When Merry Bauman’s friend passes away, she tries to cancel his T-Mobile account. Turns out it’s a lot more difficult than it looks.
BoltBus didn’t get us to New York on time — can we get a refund?
If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
Who’s responsible for my missed connection?
Jeff Emerson missed his flight from Minneapolis to Washington last month. He didn’t make his connection to Addis Ababa, Ethiopia, and didn’t arrive as scheduled in Kilimanjaro, Tanzania, where he was supposed to start work as a summer volunteer.
Lied to, overcharged and almost abandoned by Spirit Airlines
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Do travelers need new federal protections?
It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.
Hartford tarmac stranding doesn’t justify new laws
The Halloween weekend stranding of more than 1,000 airline passengers at Bradley International Airport in Hartford, Conn., brought the tarmac delay activists out in full force again, pushing for new laws that they claim would prevent lengthy ground delays.