Global Entry can’t get a fingerprint because there isn’t one
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
DAMAGE
Two broken Heys bags, one broken promise
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
Dinged for ‘normal wear and tear’ by Enterprise
Alex Silverstein’s rental car is damaged before he picks it up. It’s still damaged, but now Enterprise wants him to pay for it. Should he?
Why our loss is your gain
The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.
Nothing ‘E-Z’ about this $1,361 car rental repair bill
When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.
In the car rental wars, which side is right?
Amid the ongoing car rental wars, he noticed several scrapes on the side of his vehicle, which he brought to the attention of an employee.
What happened to the repair records for my damaged rental car?
Europcar charges him $3,309. But it doesn’t send the repair records to his credit card company that insured the vehicle.
When you’re traveling, a picture can be worth a thousand dollars
You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.
