My T-Mobile plan is eligible for an upgrade. No, wait — it’s not
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
CUSTOMER SERVICE
What Expedia’s purchase of HomeAway means to you
With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
Let’s hear it for the travel heroes!
Let’s hear it for the travel heroes. The Houston airline agent held a United Airlines flight for a passenger visiting his dying mother.
What they don’t want you to know can hurt you
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.
3 reasons social media matters more than you think
It’s true, social media fatigue is starting to set in across the Internet.
Are you being fed a line? 5 secrets for breaking through the script
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.
Is your complaint being “form lettered”? Here are three ways to tell
It was just a matter of time before corporations created the perfect form letter, capable of fooling a veteran consumer advocate. Or you.
What makes you happiest? Your TV — and here’s why
Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day “it just stopped” working. And then she wasn’t.
Is this British Airways flight bad enough for you?
Arthur West’s 50th anniversary trip to Venice was “extremely enjoyable” — except for one little issue: the British Airways flights. All of them.