My refurbished computer from TigerDirect doesn’t work. Can I get my money back?
Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back?
CUSTOMER SERVICE
Billed twice for my hotel room. Where’s my Booking.com refund?
When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?
I want my stolen $200 gift card back from Amazon. Can you help me?
Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?
Help! Amazon lost my Pixel phone and now it won’t refund me
When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?
I might be on Alamo’s Do Not Rent list. Can you find out?
Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?
Phone calls on planes: Is it time to allow them?
Should we finally allow phone calls on planes? European regulators think so. This summer, the EU quietly cleared in-flight cell phones for takeoff, saying that allowing cell phones on planes would allow for more technological innovation.
Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?
After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car?
Why won’t Princess Cruises refund our canceled flight? They have my money.
Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?
Want your complaint to fail? Just say these five things
In a world where words are easily ignored by a company, here are five things you can say that will cause your complaint to fail.
Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?
Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?