CUSTOMER SERVICE Archives

Steve Feiertag's journey from Palm Beach to Reykjavik takes an unexpected turn when Chase Ultimate Rewards mistakenly downgrades and cancels his business class flights. Facing a loss of $5,000 and left without assistance, Feiertag turns to Christopher Elliott, a consumer advocate, in a desperate attempt to salvage his travel plans.

Help! Chase Ultimate Rewards downgraded my flight — and then canceled it

January 11, 2024January 9, 2024 by Christopher Elliott

Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?

Dustin Baltis encountered a roach infestation during his Airbnb stay in Austin, leading to a complex situation with the host and Airbnb. Despite initial challenges, the issue of whether Airbnb's AirCover would cover such incidents and the subsequent negotiation for a fair resolution became key elements of his experience.

What to do if you find roaches in your Airbnb rental

January 10, 2024January 8, 2024 by Christopher Elliott

Dustin Baltis thought he knew what to do when he found a roach in his Airbnb rental in Austin. He called the owner and contacted Airbnb — and finally vacated the property.

Here is a 70-word excerpt: Becky Taylor was excited for the P!nk concert she spent over $600 on tickets for. But when she arrived, her view was completely obstructed by foul-ball nets and camera equipment. She reached out to Ticketmaster asking for a refund, but they refused. I assisted Becky in her case against Ticketmaster by contacting them on her behalf. After reviewing her documentation showing the obstructed view, they finally agreed to fully refund her tickets. Persistence pays off!

I couldn’t see P!nk because of a foul-ball net. Can I get a refund from Ticketmaster?

November 24, 2024January 5, 2024 by Christopher Elliott

Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?

David Hendrick faced a perplexing situation with Booking.com after discovering fraudulent bookings on his account. Despite immediate action and contacting customer service, his account was disabled. This led to a frustrating cycle of trying to reinstate his account and transfer his bookings, highlighting challenges in navigating customer service protocols.

Booking.com suspended my account. Can you help me get it back?

November 18, 2024January 3, 2024 by Christopher Elliott

After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?

When Don Kelly triumphs in a credit card chargeback, he unexpectedly faces an Uber ban. His odyssey through automated customer service and complex policies highlights the intricate battle between consumer rights and corporate rules in today's technology-driven world.

Uber banned him after he won a credit card chargeback. Is that allowed?

May 20, 2024January 2, 2024 by Christopher Elliott

Can Uber ban you if you file a credit card dispute against it and win? It happened to Don Kelley. Here’s how to make sure it doesn’t happen to you.

Jim Ogden faced a frustrating ordeal with his new BMW M240i Coupe. Despite a full warranty, the car's persistent issues remained unresolved by the dealership. With the service department unable to fix the vehicle and lemon lawyers hesitant to take on a used car case, Ogden sought external help.

My BMW doesn’t work! Why won’t they fix it?

August 31, 2024December 28, 2023 by Christopher Elliott

Jim Ogden’s new BMW is a lemon, but he can’t get his dealership to fix it or take the car back. What are his options?

Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

Help! Hertz hit me with an $850 repair bill six months after I returned my rental car

November 11, 2024December 27, 2023 by Christopher Elliott

Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?

Andrew Bottorff's return of a surge protector to Amazon via Whole Foods led to a baffling double charge. A system glitch and a lost email receipt escalated the issue, requiring intervention for resolution.

Amazon lost return: What happened to my surge protector?

June 19, 2024December 21, 2023 by Christopher Elliott

After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?

When Dale Cerney checks into his resort in Kauai, it doesn't have a reservation for him. Will Booking.com pay for the mistake?

Booking.com lost my reservation! Can you make it pay?

January 3, 2024December 20, 2023 by Christopher Elliott

When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?

Erin Mahoney, banned by Airbnb without explanation, faces the opaque world of customer blacklists. Discover how to navigate and resolve such bans in the secretive travel industry, and what happened when she appealed...

Blacklisted by a travel company? Here’s how to avoid it — and what to do if you’re banned

February 5, 2024December 16, 2023 by Christopher Elliott

If you’re banned by a travel company, how do you get unbanned? It’s happening to more people than ever. Here’s what to do.

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