A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
CUSTOMER SERVICE
I want my money back for this hotel! Can I dispute a credit card charge made abroad?
Can I dispute a credit card charge I made abroad? That’s what one of our readers wants to know. Here’s the surprising answer.
Travelers are refusing to do these 5 things in 2025. Should you?
Travelers are refusing to accept high costs and bad service in 2025. And instead of looking for ways to beat the system, they’re just avoiding it altogether.
My Electrolux refrigerator doesn’t work. Can you fix it?
The Electrolux refrigerator Gayle Douglas bought doesn’t work — and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?
Why won’t KLM refund my flex ticket?
After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?
Iberia suspended ticket credit problem: How do you fix this?
What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.
Mold, urine and cockroaches in my vacation rental! Will Vacasa give me a refund?
When James Storie and his family checked into a Vacasa vacation rental in Florida’s Panhandle, he was stunned by the condition of the home.
Here’s what’s missing from your hotel — and how to get it
Something is missing from your hotel — and you should know about it before your next trip. Here’s how to get what you want.
I have a frozen Motorola Edge phone — is this a lost cause?
Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?
Amazon price-match problem: Where’s the refund for my keyboard?
When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes — three times. And then the company refuses.