CUSTOMER COMPLAINT Archives

Alex and Jaime Passakos experienced a disappointing wedding at Sandals Montego Bay, citing issues like poor hair styling, an ineffective bridal assistant, missed sunset photos, and damaged wedding attire. Most distressingly, their wedding photos and video were of poor quality. The couple initially sought a refund for the wedding portion of their $48,000 trip. Sandals offered a partial refund and a free stay, which was negotiated up after complaints. Ultimately, Sandals increased their compensation offer, which the couple accepted.

My wedding was ruined! What does Sandals owe me?

October 19, 2024September 23, 2024 by Christopher Elliott

Alex and Jaime Passakos say their honeymoon at Sandals was ruined — and they want compensation.

Linda Carnivale found herself in a frustrating situation after canceling a cruise and trying to get her $250 deposit back. With the credit card she used now closed, NCL claimed to have refunded the money, but Chase, her bank, said otherwise. A tense three-way call between Linda, Chase, and NCL led to a blame game with no resolution in sight. Linda's persistence paid off as she documented everything, but will she finally see her refund? The situation serves as a cautionary tale for anyone dealing with refund disputes between businesses and banks.

Help! NCL and Chase are arguing about my $250 refund, but I just want my money back

September 5, 2024August 28, 2024 by Christopher Elliott

Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back?

May Youngclaus has been waiting months for a refund from American Queen Voyages. Find out what she should do next.

Where’s my refund from American Queen Voyages? They promised to send it months ago

September 13, 2024May 23, 2023 by Christopher Elliott

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

Corporate executives like to hide from their customers. Here's how to contact the CEO or any company manager with your customer complaint.

Got a customer complaint? Here’s how to contact the CEO directly

June 24, 2024July 18, 2022 by Christopher Elliott

Corporate executives like to hide from their customers. Here’s how to contact the CEO or any company manager with your customer complaint.

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