Billed $515 for a missing head restraint on my rental car. But is this the right vehicle?
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?
CUSTOMER ADVOCACY
Their North Atlantic cruise ended in the hospital. Why won’t travel medical insurance pay their $6,914 claim
When James Cottrell bought travel medical insurance for himself and his wife for their North Atlantic cruise last summer, he never expected to use it. But if he had to, he was confident his GeoBlue travel medical plan would be there for him — and that it would pay his claim promptly.
What happened to my $3,157 flight credit? And how do I use it?
Vicky Cordes is trying to use a $3,157 airline ticket credit from the pandemic. But her travel advisor, wholesaler and airline are all pointing fingers at each other. Who’s got her money?
Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?
Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?
CLEAR almost made us miss our flight. I want an apology!
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?
Where’s my refund from American Queen Voyages? They promised to send it months ago
May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?