CONSUMER RIGHTS Archives

Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he has no insurance.

He bought travel insurance through Vrbo. But where’s his policy?

October 23, 2024August 29, 2022 by Christopher Elliott

John Hudson's Samsung electric stove doesn't work. And Samsung can't diagnose the problem. Does he deserve a refund?

I want a refund for my Samsung electric stove. Why can’t I get one?

May 10, 2024August 15, 2022 by Christopher Elliott

British Airways canceled his flight. Can he get a refund?

British Airways canceled my flight and now it refuses to give me a refund

August 31, 2024August 8, 2022 by Christopher Elliott

When British Airways cancels Carrie Christensen’s flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now it’s refusing to return all her money. Can it do that?

Something went wrong with Christine Miller's Sunrun solar panels. Now the company that was supposed to install them has sent her a bill.

Sunrun abandoned her solar panel project — now they want her to pay $4,672

January 21, 2024May 16, 2022 by Christopher Elliott

When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

Samsung offers her a $150 electronic certificate if she buys a Galaxy Z Fold3. She does, the manufacturer isn't doing what it promised.

Samsung won’t give me the $150 E-certificate it promised if I bought a Galaxy Z Fold3

January 21, 2024March 7, 2022 by Christopher Elliott

After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company's infamous "Do Not Rent" blacklist.

Travel blacklists: Turning tables on the industry

February 1, 2024October 2, 2017 by Christopher Elliott

Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.

It might be a stretch to say that American consumers are legally illiterate. After all, don't we watch Law & Order?

You don’t know these consumer laws, but you probably should

February 1, 2024September 18, 2017 by Christopher Elliott

It might be a stretch to say that American consumers are legally illiterate. After all, don’t we watch Law & Order?

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