CHRISTOPHER ELLIOTT Archives

The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?

September 10, 2024April 12, 2024 by Christopher Elliott

The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Beth Bonness faced a dilemma when Dollar couldn't provide a pre-paid rental car, resulting in an $82 charge. Despite attempts to resolve the issue, only a partial credit was offered. Christopher Elliott's advocacy might be her last hope for a full refund. Will Dollar relent and refund Beth?

Dollar didn’t have my rental car — but it still charged me $82!

May 27, 2024January 31, 2024 by Christopher Elliott

Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?

Krishnamurthy Viswanathan's hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

This hotel is too small and I have a headache! Can I get my money back?

November 17, 2024January 17, 2024 by Christopher Elliott

Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?

Steve Feiertag's journey from Palm Beach to Reykjavik takes an unexpected turn when Chase Ultimate Rewards mistakenly downgrades and cancels his business class flights. Facing a loss of $5,000 and left without assistance, Feiertag turns to Christopher Elliott, a consumer advocate, in a desperate attempt to salvage his travel plans.

Help! Chase Ultimate Rewards downgraded my flight — and then canceled it

January 11, 2024January 9, 2024 by Christopher Elliott

Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?

mbark on a journey through 2024's must-visit travel destinations, carefully selected by a globetrotter. From Antarctica's icy wonders to the vibrant streets of Doha, discover unique experiences in each location for your travel itinerary.

I travel nonstop. Here are 12 places you have to see in 2024

January 2, 2024December 30, 2023 by Christopher Elliott

There’s no shortage of fascinating places to visit in 2024. I know because I’m on the road 365 days a year, and in 2023, I visited a few destinations I can personally recommend.

In 2020, Erika Eng faced a frustrating ordeal when British Airways canceled her Paris flight and failed to refund $994. Despite years of efforts and tangled interactions with Flight Network and credit card companies, her refund remains elusive, exemplifying the challenges many faced with airlines during the pandemic.

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

May 8, 2024December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

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