Bonus! This Best Western Plus case just got solved by you
Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.
BEST WESTERN
Instead of honoring a “best rate” guarantee, they sent him a gift card
Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
“Their bait-and-switch tactics count on us having a short memory”
One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?
A “best” rate guarantee with the worst service at Best Western
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.