AMAZON Archives

Amazon sends Marshall Haney the wrong water heater. After he returns it, the company won't refund his money. Where did he go wrong?

Amazon sent me the wrong water heater! Why can’t I get a refund?

January 10, 2025 by Christopher Elliott

Amazon sends Marshall Haney the wrong water heater. After he returns it, the company won’t refund his money. Where did he go wrong?

Negotiated pricing is only available to registered businesses on Amazon. Suppliers negotiate prices with individual business customers, and are exclusive to all registered requisitioners of that business. Business customers can access these prices on item detail pages, in search results, and during checkout.

Amazon price-match problem: Where’s the refund for my keyboard?

November 3, 2024November 1, 2024 by Christopher Elliott

When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes — three times. And then the company refuses.

Leah Davidson faced a frustrating situation when she returned her iPhone 11 to a third-party seller on Amazon. Despite having a receipt proving her package was delivered, the seller claimed the box was empty and refused to refund her $319. Amazon's AI-driven customer service only complicated the matter, bouncing her between departments without resolution. It wasn't until a human finally reviewed her case that she got her money back, leaving the mystery of the missing phone unsolved.

I returned my iPhone, but Amazon is charging me for it. Is that fair?

November 1, 2024September 13, 2024 by Christopher Elliott

Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money back?

Mirella Veen, a resident of St. Maarten, faced a frustrating situation when her $430 Amazon package, containing computer equipment and shelves, went missing after being handed off to a freight forwarder. Despite Amazon's claims that the package was delivered, there was no proof of receipt, and the company refused to issue a refund or replacement. Mirella's persistence in dealing with automated responses and unhelpful customer service finally led to a resolution. But who was truly at fault, and what does Amazon's policy mean for international customers?

My Amazon package never arrived. Now they’re hiding behind a freight forwarder

September 27, 2024September 6, 2024 by Christopher Elliott

Mirella Veen orders $430 worth of computer equipment and shelves through Amazon. But her freight forwarder loses it while shipping it to St. Maarten. Who’s responsible?

Inna Zaychik ordered a nightstand from Amazon, but despite the company marking it as delivered, she never received it. After multiple chats, emails, and calls with Amazon's customer service, she was left without her nightstand or a refund. Although Amazon initially refused to process a refund, claiming the package was delivered, Inna's detailed paper trail proved otherwise. With the A-to-z Guarantee on her side, and after some advocacy, Amazon finally returned the $95 to her account.

Amazon order problem: Where’s my nightstand?

November 1, 2024August 23, 2024 by Christopher Elliott

Where’s the nightstand Inna Zaychik ordered from Amazon? The company says it’s been delivered, but she doesn’t have it. Can she get a refund?

Did Amazon lose Roberto Cusato's return package after he gave it to UPS? Amazon doesn't have it -- and is still holding the $756 he paid for the leg compressions.

Has Amazon lost my return package? And where’s my $756?

September 13, 2024June 14, 2024 by Christopher Elliott

Did Amazon lose Roberto Cusato’s return package after he gave it to UPS? Amazon doesn’t have it — and is still holding the $756 he paid for the leg compressions.

After Isabel Barne returns two items to Amazon, the online retailer sends her a refund -- and then charges her for one of the items again. Can she get this fixed?

Amazon return problem: Why am I being charged again for this scuba equipment?

April 29, 2024April 19, 2024 by Christopher Elliott

After Isabel Barne returns two items to Amazon, the online retailer sends her a refund — and then charges her for one of the items again. Can she get this fixed?

When Akin Williams' Western Digital hard drives don't work, he tries to return them to Amazon. But the seller wants to charge him a $546 restocking fee. Is that legit?

I returned my defective hard drives to Amazon. What’s this $546 restocking fee?

September 28, 2024March 29, 2024 by Christopher Elliott

When Akin Williams’ Western Digital hard drives don’t work, he tries to return them to Amazon. But the seller wants to charge him a $546 restocking fee. Is that legit?

After UPS loses Vanessa Armendariz' return package to Amazon, she can't get her money back. Whose responsibility is this? And should she have to pay for someone else's mistake?

UPS lost my package! But is Amazon’s resolution fair?

August 10, 2024February 16, 2024 by Christopher Elliott

After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?

Roy Gregston's Hoover Steam Mop, purchased from Amazon with an extended warranty, breaks down months later. Navigating a maze of customer service from Asurion, Hoover, and Amazon, he faces a restocking fee and limited support. Despite policies and warranties, he's left with a defective product and mounting frustration. Will his persistence pay off, or is he stuck with a costly, unusable mop and half his money gone?

My steam mop broke! Amazon won’t clean up this mess — and now there’s a restocking fee

March 29, 2024February 2, 2024 by Christopher Elliott

Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?

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