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Should I Take The Case?

A weekly feature in which I ask readers if I should mediate a case.

When Sam Baker's case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should have bought travel insurance.

I have a brain tumor – can I get a refund on my non-refundable ticket?

January 27, 2024June 30, 2014 by Christopher Elliott

Categories Should I Take The Case?

Joyce Zaritsky's case is almost certainly impossible to solve. But you know me - I'm a sucker for writing about loyalty programs.

Can you fix American Airlines’ loyalty program?

January 27, 2024June 23, 2014 by Christopher Elliott

Categories Should I Take The Case?

Diana Younts' problem isn't her vacation rental from hell. That one, she fixed on her own. She was trying to leave a review.

Why can’t I leave a review about my vacation rental from hell?

January 27, 2024June 9, 2014 by Christopher Elliott

Categories Should I Take The Case?

Airlines come up with some of the most absurd rules in the travel business. Just ask your favorite travel agent to book a hidden city.

Can an airline break its own rules?

January 26, 2024May 26, 2014 by Christopher Elliott

Categories Should I Take The Case?

A question only asked but never answered: In the travel industry, what's the difference between a "shoppable" and "bookable" rate?

What’s the difference between a “shoppable” and “bookable” rate?

January 26, 2024May 19, 2014 by Christopher Elliott

Categories Should I Take The Case?

If you've ever flown on JetBlue, you know that everyone pitches in to clean the plane after the flight.And when I say "everyone" I mean it.

JetBlue and the case of the full barf bag

January 26, 2024May 12, 2014 by Christopher Elliott

Categories Should I Take The Case?

On one side, you have a car rental company, Enterprise — with what it believes is incontrovertible evidence that she damaged a rental car.

Is Enterprise trying to “scam” her for damage she didn’t do?

January 26, 2024May 5, 2014 by Christopher Elliott

Categories Should I Take The Case?

She missed her uncles' funeral. If Bonnie Kaster didn't know that an airline's published schedule is meaningless, she does now.

Missed my uncle’s funeral – how about a refund, American?

January 26, 2024April 14, 2014 by Christopher Elliott

Categories Should I Take The Case?

If you've ever been to Vancouver in the summer, you probably know that you have to see the whales.That's what Susan Dryburgh wanted to do.

Send this lady the whale guarantee letter

January 26, 2024April 7, 2014 by Christopher Elliott

If you’ve ever been to Vancouver in the summer, you probably know that you have to see the whales.

Categories Should I Take The Case?

If they gave an award for the longest complaint letter, then Cornelia Stumpf's missive to Celebrity Cruises would definitely be a leading candidate.

Can I write a happy ending to this Celebrity horror story?

January 26, 2024March 31, 2014 by Christopher Elliott

Categories Should I Take The Case?

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At the Elliott Report, our mission is simple: We hold companies and institutions accountable, ensuring that consumers like you get the treatment you deserve. To do this, we rely on one thing: evidence.
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