I want a full refund for my broken down rental car
Deborah Gray’s rental car broke down and she wants her money back. Hertz won’t pay her. She’d like me to encourage the company to reconsider.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
I wasn’t “protected” on my flight to Tirana — should my travel agent pay?
Jane Berryman was supposed to fly from Dubrovnik, Croatia, to Tirana, Albania, via Rome. At least that’s what her itinerary said.
Wish I could forget about the Hideaway Inn
A case flutters across my desk with so many red flags about Hideaway Inn that I have to sit down for a few minutes to catch my breath.
Kicked out of Global Entry program because I shopped too hard?
No one likes to lose their Global Entry credentials. So when David Toney contacted me to ask for help, I felt for him.
They didn’t keep their published schedule – why do we have to pay?
It is perhaps one of the most glaring double standards in the travel industry: Airline is under no obligation to keep its schedule.
Left at the wrong airport by airline after a cancellation
Should airlines compensate their passengers for delays at the airport? Flying from Rome to Burlington via Philadelphia on US Airways.
Does flying poodle deserve a straight answer about his carrier?
Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. They pay a $125 pet carry-on fee, and the trio boards the plane.
Should airline extend elite benefits for soldier in war zone?
Airlines offer waivers of their often incomprehensible rules. Robert wants this to be one of the times, and he’d like me to help him.
Berated for a screaming baby – do I deserve a full refund?
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight, with screaming baby. But what?