I need help un-joining a travel club
The letters between Michael Lefelstein and Island Trader Vacations are increasingly desperate. Turns out he joined a travel club.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
The VRBO scammers strike again! But can I help?
When I read Grace Lou’s email, I couldn’t believe it. I thought this problem had already been fixed. But it was staring me in the face.
Hey Hampton Inn, how do you define a ‘clean’ room?
Sandra Han claims her Hampton Inn room wasn’t clean. The Hampton Inn begs to differ.
Travel insurance policy void without a ring — is that right?
When Scott Mitchell booked an airline ticket to fly from Austin to New York to see his girlfriend, he decided to play it safe.
When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’
I love it when a company beats me to it. Like when Scott Ho contacted me about his problem with Priceline recently.
A real lost luggage whodunnit
If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing? It’s an odd problem.
They were a “no show” for their flight home — should I keep pushing for a refund?
I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation with some regularity.
Help! My travel insurance didn’t work like I thought it would
One of the most common answers to a travel problem is: You should have bought insurance. I’ve said it and chances are, you have to.
Should Marriott apologize for this purse-snatching incident?
She wanted an apology from Marriott for allowing thieves into the hotel his wife and daughter were staying in, he says.
How can JetBlue be so wrong — and so right?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.