Lufthansa stranded my 16-year-old son in Detroit
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
Hey NCL, you call that a kids’ cruise?
I’ve been on the fence about this case for weeks, following the back and forth between this unhappy customer and a cruise line. The reason for my indecision? Two years ago, I took virtually the same Norwegian cruise as Joseph Cilento, and my family and I had a dramatically different experience than he did. But things change.
Delayed by a day, and these flight vouchers aren’t gonna cut it
Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.
Do I deserve a refund after my destination turned dangerous?
Diane Austin’s problem isn’t that unusual, which is why I’ve decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.
Hey United, there are two Charlestons — learn to tell ’em apart
Don’t get your Charlestons confused. United Airlines did, and look at where it got Mo Shah and his family.
Any hope of saving a “vacation from hell” to Cuba?
If you were less than impressed with your last vacation, you’re in good company. Say “hello” to Colette Blanchette, who recently traveled to Cuba for what was supposed to be a relaxing tropical getaway.
“What should I have done in this situation?”
The car rental insurance scam is a fairly well-known “gotcha” for international renters, and it’s a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.
Should I help get a refund for a “disastrous” hotel stay?
The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.
“Let’s go out on the tarmac and deal with this, just you and I, right here, right now”
Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.