Is This Enough Compensation? Archives

It's not as if Princess Cruises didn't care about the conditions in Andrew White's cabin on a recent cruise. But did it offer enough?

Princess Cruises with bad plumbing – but is this enough of a refund?

January 27, 2024June 17, 2014 by Christopher Elliott

Dave Olsen thought he might have a valid claim under Choice Hotels' best rate guarantee. Apparently, he thought wrong.

Choice Hotels – another worthless rate guarantee?

January 27, 2024June 10, 2014 by Christopher Elliott

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

“Even though some folks might not believe it, airlines have a heart”

January 26, 2024May 6, 2014 by Christopher Elliott

Gary Wiener's question comes along only once in a blue moon. Did United Airlines overcompensate him after a recent flight delay?

Did United Airlines overcompensate this passenger?

January 26, 2024April 29, 2014 by Christopher Elliott

Lisa Mikulchik had an unpleasant run-in with an airline crewmember, and she wants to know if the company did enough to address her concerns.

Not the friendliest “aloha” from a crewmember at the luggage carousel

January 23, 2024July 5, 2013 by Christopher Elliott

Lisa Mikulchik had an unpleasant — and unusual — run-in with an airline crewmember, and she wants to know if the company did enough to address her concerns. Yet as I read her account, and the response, I’m baffled that something like this could happen.

Elite-level frequent travelers who whine if their lie-flat business seat doesn't recline all the way are regularly mocked on this site.

How much does my airline owe me for a broken seat?

January 23, 2024June 5, 2013 by Christopher Elliott

Elite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.

Maybe the staff simply got her room confused with someone else's. But after they checked out, Burton found a $150 fee on her credit card.

Hit by a late charge? Here’s why you should write it up

January 23, 2024May 31, 2013 by Christopher Elliott

Jeanette Burton doesn’t smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.