Windstream is a telecommunications company providing internet, phone, and TV services to residential and business customers across various regions.
Windstream Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Windstream
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Windstream
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Windstream mailing address
4001 North Rodney Parham Road
Little Rock, AR 72212
Windstream executive customer service contacts
Primary Contact
Jeff Austin
Vice President, Customer Service
4001 North Rodney Parham Road
Little Rock, AR 72212
jeff.austin@windstream.com
Secondary Contact
Joe Scattareggia
Wholesale President
4001 North Rodney Parham Road
Little Rock, AR 72212
joe.scattareggia@windstream.com
Chief Executive
Paul Sunu
4001 North Rodney Parham Road
Little Rock, AR 72212
paul.sunu@windstream.com
How can I contact Windstream customer service?
Call (844) 757-4718.
Does Windstream customer service have an online contact form?
Yes, you can find the online contact form here.
When can I contact Windstream customer service?
Windstream customer service is available 24/7.
How can I pay my Windstream bill?
You can pay your bill online through the Windstream website, via the Kinetic app, by mail, or over the phone.
What should I do if I'm having trouble with my Windstream service?
Try rebooting your modem or router first. If the issue continues, check for outages on the Windstream website or contact customer service at (844) 757-4718 for help.
How can I check my service status or report an outage?
You can check your service status and report outages through the Windstream website or by calling customer service at (844) 757-4718.
How do I change or cancel my Windstream service?
To change or cancel your service, log into your Windstream account online or contact customer service at (844) 757-4718 to discuss your options.
How do I reset my Windstream account password?
You can reset your password by using the “Forgot Password” link on the Windstream login page or by contacting customer service at (844) 757-4718 for assistance.
What is Windstream's policy on service guarantees and refunds?
Windstream’s policy on service guarantees and refunds can vary. For details specific to your situation, review the terms of service or contact customer service at (844) 757-4718.
How can I update my contact information with Windstream?
Update your contact information by logging into your Windstream account online or by contacting customer service at (844) 757-4718 for assistance.
Can I get technical support for Windstream services?
Yes, technical support is available through customer service at (844) 757-4718 by phone or online to help resolve any issues with your Windstream services.
How to get professional help with your Windstream problem
If you need help with Windstream, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.