Williams-Sonoma is a retail company based in San Francisco.
Williams-Sonoma Responsiveness rating
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What you need to know about Williams-Sonoma
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Williams-Sonoma
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Williams-Sonoma mailing address
3250 Van Ness Ave.
San Francisco, CA 94109
Williams-Sonoma social media channels
Williams-Sonoma executive customer service contacts
Primary Contact
Craig Barnes
Senior Vice President – Customer Care
3250 Van Ness Ave.
San Francisco, CA 94109
cbarnes@wsgc.com
Secondary Contact
Dean A. Miller
Executive Vice President and Chief Operating Officer
3250 Van Ness Ave.
San Francisco, CA 94109
dean.miller@wsgc.com
Chief Executive
Laura J. Alber
3250 Van Ness Ave.
San Francisco, CA 94109
laura.alber@wsgc.com
How can I contact Williams-Sonoma customer service?
Call (877) 812-6235 or email customerservice@williams-sonoma.com.
Does Williams-Sonoma have an online contact form?
Yes, you can access the online contact form here.
How can I return a product for a refund?
Williams-Sonoma has a straightforward return and refund policy:
- Most items can be returned within 30 days with proof of purchase.
- If you have a gift receipt, you’ll receive a Merchandise Credit.
- Original receipts allow refunds in the initial payment form.
- Items must be in new condition, but there are exclusions like custom orders.
Exchanges:
- Exchanges are possible for items meeting return conditions.
- Visit your local store with the receipt or call Customer Care for furniture items.
Refund processing time:
- Refunds start processing once Williams Sonoma receives your returned item.
- For most payment forms, expect refunds within 3-5 business days.
- Cash and check refunds over $100 may take up to 14 business days.
International orders:
- International orders need a return authorization from their call center and can’t be accepted in retail stores.
How do I track my Williams-Sonoma order?
To track an order, visit the “Order Status” page on their website and enter your order number and email address. You can also track your order if you have an account by logging in and checking the “Order History” section.
How to get professional help with your Williams-Sonoma problem
If you need help with Williams-Sonoma, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
