Waze is a GPS navigation app that provides real-time traffic updates and route suggestions based on user-contributed data.
How to reach a person at Waze
Waze Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Waze
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Waze
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Waze mailing address
94 Yigal Alon Street
Tel Aviv-Yafo 6789139, Israel
Waze executive customer service contacts
Primary Contact
Roni Levin
Product Marketing Manager
94 Yigal Alon Street
Tel Aviv-Yafo 6789139, Israel
roni@waze.com
Secondary Contact
Livnat Schroit Tzabach
Senior Product Marketing Manager
94 Yigal Alon Street
Tel Aviv-Yafo 6789139, Israel
livnat@waze.com
Chief Executive
Neha Parikh
94 Yigal Alon Street
Tel Aviv-Yafo 6789139, Israel
neha@waze.com
How can I contact Waze customer support?
Waze primarily offers support through its Help Center and user forums. There is no direct customer service phone line or email for individual issues.
How do I report a problem with the app?
You can report issues directly through the app by tapping the orange report icon or visit the Waze Help Center.
Can I recover my Waze account if I lost access?
Yes, you can recover your account by resetting your password via the Waze app or website.
How to get professional help with your Waze problem
If you need help with Waze, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.