Virgin Cruises is a company that offers cruise vacations. It provides travel experiences aboard ships that sail to various destinations, offering amenities such as dining, entertainment, and accommodations for passengers looking to enjoy a sea-based holiday.
How to reach a person at Virgin Cruises
Main: +1 (954) 488-2955
Virgin Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Virgin Cruises
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Virgin Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Virgin Cruises mailing address
1000 S Pine Island Rd
Plantation, Florida 33324
Virgin Cruises executive customer service contacts
Primary Contact
Richard Kilman
Vice President
1000 S Pine Island Rd
Plantation, Florida 33324
richard.kilman@virginvoyages.com
Secondary Contact
Brian Crutchfield
Chief of Staff
1000 S Pine Island Rd
Plantation, Florida 33324
brian.crutchfield@virginvoyages.com
Chief Executive
Tom McAlpin
1000 S Pine Island Rd
Plantation, Florida 33324
tom.mcalpin@virginvoyages.com
How do I contact Virgin Cruises?
Call Virgin Cruises at +1 (954) 488-2955 or send an email at sailorservices@virginvoyages.com.
What is the email format for Virgin Cruises?
The email format is typically [firstname].[lastname]@virginvoyages.com.
Does Virgin Cruises give a refund?
Yes, Virgin Cruises offers refunds under certain conditions. It’s best to review its cancellation policy for specific details.
How do I speak to someone at Virgin Cruises?
You can call its customer service at +1 (954) 488-2955 or use the live chat feature on its website.
Where is Virgin Cruises headquarters?
The headquarters is located at 1000 S Pine Island Rd, Plantation, Florida, 33324, United States.
How do I claim a refund from Virgin Cruises?
To claim a refund, you should contact its customer service via phone at +1 (954) 488-2955 or email at sailorservices@virginvoyages.com and provide your booking details.
Can you reschedule Virgin Cruises?
Yes, you can reschedule your cruise, subject to its rescheduling policies. Contact customer service at +1 (954) 488-2955 to assist with the process.
Is water free on Virgin Cruises?
Yes, water is included and available for free on Virgin Cruises.
How many bags can you bring on Virgin Cruises?
Passengers are generally allowed to bring two checked bags and one carry-on per person, but it’s best to check its specific luggage policy for any updates or restrictions.
How to get professional help with your Virgin Cruises problem
If you need help with Virgin Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.