USAA Customer Service Contacts

To contact USAA via email, contact customer service resources team at executivecommunications@usaa.com.

USAA customer service is available 24/7.

To cancel your USAA auto insurance policy, you have a few options:

1.     Phone Cancellation:

• Dial (800) 531-8722 to connect with a representative.
• Inform them of your intention to cancel your auto insurance policy.
• Provide necessary identity and policy details for verification.
• Discuss any potential refunds or outstanding balances.
• Request a confirmation email or letter confirming the cancellation.

2.     Online cancellation:

• Log in to your USAA account on their official website.
• Navigate to the auto insurance section and locate the cancellation option.
• Follow the provided instructions to initiate the cancellation process.
• Provide required policy and identity verification details.
• Review and confirm the cancellation details, noting any refund amounts or outstanding balances.

3.     Mail cancellation:

• Draft a formal letter to USAA clearly stating your intention to cancel your auto insurance policy.
• Include your policy number, full name, contact information, and effective date of cancellation.
• Express your desire to terminate the policy and request a written confirmation.

Remember to have your policy number handy and ensure coverage before canceling your USAA auto insurance. If you’re still driving, have a new car insurance policy from one of the best auto insurance companies before your USAA policy ends. For other types of services, such as homeowners insurance, you can call (800) 531-8722 to cancel.

To request a refund from USAA, follow these steps:

1.     Credit Balance Refund:

• If you have a credit balance on your USAA credit card, you can request a refund by phone at (800) 531-8722 or by sending a written request to USAA, 9800 Fredericksburg Rd., San Antonio, TX 78288. You’ll receive the refund in the form of a check.

2.     Tax refund:

• If you’re expecting a federal income tax refund, consider these options:
  • Don’t receive a refund: Adjust your estimated withholding so that the total amount from your paycheck equals close to what you’ll owe at the end of the year. This way, you’ll increase your take-home pay throughout the year.
  • Save your refund toward an important goal: Use the refund to beef up your emergency fund and save for a new home, kids’ college, or retirement. Investing in the refund over time can be empowering.

Pay down high-interest debt: Using the refund to pay down debt is a smart move. Consider tackling high-interest credit card balances or other outstanding loans.

USAA offers customer service through various channels, including virtual chat support.

You can ask questions and get assistance from the virtual agent on the USAA website. It’s available 24/7 and can help with general inquiries, account-related questions, and more. Simply visit the USAA Contact Us page and look for the chat option.

To modify or change a USAA policy, follow these steps based on the type of policy or service you want to adjust:

USAA auto insurance:

• Log in to your USAA account.
• Navigate to the auto insurance section.
• Select the “Manage Coverage” option.
• Choose the coverage modifications you wish to make.
• Review the changes and the corresponding premium adjustments.
• Confirm the modifications to update your policy

USAA banking services:

• Log in to your USAA account.
• Access the banking tools available online.
• You can:
  • Pay Bills: Set up one-time or automatic payments for USAA and non-USAA bills.
  • Change Debit Card Limit: Increase your daily ATM/debit card limit or make a large purchase.
  • Transfer Funds: Move money between your USAA and non-USAA accounts.
  • Deposit Checks: Take a picture with your mobile device.
  • View Statements: Review, download, or print your USAA account statements.
  • Find ATMs: Withdraw cash at over 100,000 USAA-preferred ATMs or make deposits at select locations.
  • Make a Wire Transfer: Send money domestically and internationally when needed.
  • Report a Lost Card: Order a new debit or credit card if yours is lost, stolen, or damaged.
  • Activate a Debit Card or Credit Card.
  • View Payment Activity.
  • Request a Teller’s Check.
  • Upload Documents.
  • Overdraft Protection.
  • Send Money with Zelle

Other USAA services:

• For specific products and services, such as mortgage loans, life insurance, or investment accounts, you can find phone numbers, addresses, and hours of operation on the USAA Contact Us page.

Remember to choose the appropriate method based on the service you want to modify. If you need further assistance, you can chat with a virtual agent on the USAA website or call the main number at (210) 531-USAA (8722) or (800)-531-USAA (8722).

+1-603-328-1720.