The Universal Orlando Resort, commonly known as Universal Orlando, is a theme park resort in Orlando, Florida. It is wholly owned by NBCUniversal and its affiliates. Universal Orlando is the second-largest resort in Greater Orlando after Walt Disney World.
How to reach a person at Universal Studios Orlando
Main: (407) 363-8000
Customer Service: (407) 224-4233
Universal Studios Orlando Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
General Information
Main Number: (407) 363-8000
Guest Services
Main Number: (407) 224-4233
Need Help Buying Tickets?
Call (407) 224-7840
Vacation Packages
Main Number: (877) 801-9720
Deaf or Hard of Hearing TDD: (800) 447-0672
On-site Hotel Reservations
Main Number: (888) 273-1311
Meeting Attendees/Individual Call-in for Group Blocks: (866) 360-7395
Merchandise Questions?
Call (888) 762-0820
Lost and Found
Call (407) 224-4233 , choose option 2
What you need to know about Universal Studios Orlando
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Universal Studios Orlando
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Universal Studios Orlando mailing address
Universal Studios Orlando
1000 Universal Studios Plaza
Orlando, FL 32819
https://www.universalorlando.com/web/en/us
Universal Studios Orlando social media channels
Send your tweets to @UniversalORL using #AskUniversal
Do not include any personal info
Customer service through Twitter is available 9 a.m. to 6 p.m. Eastern time (Monday through Friday)
Universal Studios Orlando executive customer service contacts
Primary Contact
Alice Norsworthy
EVP, Marketing
1000 Universal Studios Plaza
Orlando, FL 32819
alice.norsworthy@universalorlando.com
(407) 363-8220
Secondary Contact
Ric Florell
GM u0026 SVP Resort Revenue Operations
1000 Universal Studios Plaza
Orlando, FL 32819
ric.florell@universalorlando.com
(407) 224-4833
Chief Executive
Mark Woodbury
1000 Universal Studios Plaza
Orlando, FL 32819
mark.woodbury@universalorlando.com
(407) 363-8000
What is the phone number for Universal Orlando?
General Information: (407) 363-8000
Guest Services: (407) 224-4233
Help Buying Tickets: (407) 224-7840
Vacation Packages: (877) 801-9720
Deaf or Hard of Hearing TDD: (800) 447-0672
On-site Hotel Reservations: (888) 273-1311
Meeting Attendees/Individual Call-in for Group Blocks: (866) 360-7395
Merchandise Questions: (888) 762-0820
Lost and Found: (407) 224-4233 , option 2
Can you make payments to Universal Orlando?
Yes, Universal Orlando offers flexible payment plans for vacation packages, allowing you to make payments over time leading up to your visit.
Who owns Universal Orlando?
Universal Orlando is owned by NBCUniversal, a division of Comcast Corporation.
Does Universal Orlando accept cash?
Yes, Universal Orlando accepts cash at various locations within the park, though credit and debit cards are widely accepted and often preferred.
Do you need to book to go to Universal Orlando?
While it is not strictly necessary to book in advance to visit Universal Orlando, it is highly recommended to purchase tickets ahead of time, especially during peak seasons, to ensure availability and potentially save money.
How to speak to a representative at Universal Studios Orlando?
To speak to a representative at Universal Studios Orlando, call customer service at (407) 363-8000, use the online chat feature on the website, or visit the guest services locations within the parks.
Who is the CEO of Universal Studios Orlando?
The CEO of Universal Parks & Resorts is Mark Woodbury.
Is Universal Orlando owned by Disney?
No, Universal Orlando is not owned by Disney. It is owned by NBCUniversal, a division of Comcast Corporation.
Do Universal Orlando tickets expire?
Yes, Universal Orlando tickets can expire. The expiration date depends on the type of ticket purchased. Specific expiration details are usually provided at the time of purchase or can be found on the official website or through customer service.
How to get professional help with your Universal Studios Orlando problem
If you need help with Universal Studios Orlando, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.