Total Wireless Customer Service Contacts

Total Wireless is a prepaid mobile service provider in the U.S. offering no-contract plans, primarily operating on the Verizon network.

How to reach a person at Total Wireless

Total Wireless Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Total Wireless

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Total Wireless

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Total Wireless mailing address

9700 NW 112th Avenue
Miami, FL 33178

Total Wireless social media channels

X


Total Wireless executive customer service contacts

Primary Contact
Brian Higgins
Chief Customer Experience Officer
9700 NW 112th Avenue
Miami, FL 33178
brian.higgins@verizon.com

LinkedIn

Secondary Contact
Dory Butler
Senior Vice President, Customer Experience
9700 NW 112th Avenue
Miami, FL 33178
dory.butler@verizon.com

LinkedIn

Chief Executive
Michael Duncan
9700 NW 112th Avenue
Miami, FL 33178
michael.duncan@verizon.com

LinkedIn

Frequently asked questions about Total Wireless

Why is the management team linked to Verizon?

Total Wireless does not typically provide a publicly accessible list of its management team members, as it’s a subsidiary of TracFone Wireless, which is part of the larger Verizon Communications. Consequently, information about specific management personnel is often integrated into the corporate structure of TracFone or Verizon. For insights into leadership, you may need to refer to Verizon’s corporate information or press releases related to TracFone.

How can I contact Total Wireless customer service?

Call Total Wireless customer service at (866) 663-3633.

How do I activate my Total Wireless phone?

You can activate your phone online through the Total Wireless website or by calling customer service at (866) 663-3633.

What network does Total Wireless use?

Total Wireless operates on the Verizon network, providing coverage across the United States.

How do I troubleshoot issues with my Total Wireless service?

If you’re experiencing problems with your Total Wireless service, there are a few troubleshooting steps you can try. Start by restarting your phone, as this can often resolve connectivity or network issues. If you’re having trouble with data, ensure that your mobile data is turned on and that you have coverage in your area. You can also check for any service outages in your location by visiting Total Wireless at totalwireless.com or using its support app. If the problem persists, you can reach out to customer support at (866) 663-3633 for further assistance.

How do I update my account information with Total Wireless?

To update your account information, such as your billing address, phone number, or payment method, you can log in to your Total Wireless account on their website or through the Total Wireless app. Once logged in, navigate to the “Account” or “Profile” section, where you can make any necessary changes. If you encounter any issues while updating your account, you can contact Total Wireless customer service at (866) 663-3633 for assistance.

How to get professional help with your Total Wireless problem

If you need help with Total Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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