Timberland Customer Service Contacts

Timberland does not accept old boots for returns unless they are defective or fall under their warranty period. Worn or old boots would not qualify for return under their standard return policy.

Timberland’s headquarters is located in Stratham, New Hampshire, USA.

Contact Timberland customer service through its website’s help center, by phone at (888) 802-9947, or via the live chat option available on its website.

Email it at:

warranty claims – us_warranty@timberland.com

Canadian warranty claims – ca_warranty@timberland.com

To file a complaint, reach Timberland through its customer service by calling (888) 802-9947 or by using the contact form on its website. It also offers live chat for immediate assistance.

Timberland offers a limited warranty that covers defects in materials and workmanship for 12 months from the date of purchase. The warranty does not cover normal wear and tear or damage caused by misuse.

Timberland offers a 30-day return policy for items purchased online or in-store. The items must be in unworn condition and in the original packaging to qualify for a return.

Yes, some Timberland boots can be repaired, especially for minor issues like resoling. However, Timberland does not offer in-house repair services, so you would need to take the boots to a professional cobbler.

Yes, you can return online orders in a Timberland store, as long as you bring the packing slip or proof of purchase, and the items are in unworn condition.

To return a defective Timberland boot, contact its customer service to initiate the return process. Provide proof of purchase and photos of the defect. If eligible, Timberland will provide instructions on how to return the boots for a replacement or refund.

Timberland does not accept old, used boots unless they are defective or fall under its warranty period. They do, however, offer recycling initiatives through some of their retail stores, where you may be able to recycle old Timberland products.