Ticketmaster is an independent American ticket sales and distribution company. The company acts as an agent for clients to sell tickets via phone, online, or at a Ticketmaster location.
Ticketmaster Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Ticketmaster
We receive many complaints about Ticketmaster. We’ve advocated a range of Ticketmaster cases, from bad seats to botched refunds. Our latest involves someone whose tickets didn’t even exist. Also, this customer was not refunded despite not being able to see a show. The venue downgraded the customer’s seats and refused to issue a refund.
How to resolve a problem with Ticketmaster
In our experience, Ticketmaster is not only unresponsive to customers but also is litigious. It has threatened to sue this site for publishing executive contacts, which automatically resulted in a one-star rating. Here’s how to get a refund from Ticketmaster.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ticketmaster contact details
9348 Civic Center Drive
Beverly Hills, CA 90210
Ticketmaster social media channels
Ticketmaster executive customer service contacts
Primary Contact
Scott Donowho
SVP, Fan Experience Global
9348 Civic Center Drive
Beverly Hills, CA 90210
scott.donowho@ticketmaster.com
Secondary Contact
Marla Ostroff
Managing Director, North America
9348 Civic Center Drive
Beverly Hills, CA 90210
marla.ostroff@ticketmaster.com
What is Ticketmaster's customer service email address?
Ticketmaster does not provide a customer service email address.
What are Ticketmaster's customer service hours?
Representatives are available seven days a week from 9 a.m. to midnight at (800) 653-8000. For urgent matters, contact its 24-hour customer service line at (888) 514-4910.
How do I get a refund from Ticketmaster?
1. Check eligibility by signing in to your My Account on the Ticketmaster website.
2. Click on the “request a refund” button on the website.
Your refund request will be processed using the original method of payment used during the ticket purchase. Depending on your bank’s processing time, the refund should appear in your account within 5-7 business days.
3. Event cancellation:
If an event is canceled, no action is required to obtain a refund.
The refund will be processed using the original payment method used at purchase. It should appear in your account within 14-21 days (exceptions include MLB games and the US Open).
Ticketmaster’s Fan Guarantee ensures you can receive a refund within 24 hours of purchase, no questions asked, subject to terms and conditions. After 24 hours, Customer Service is your go-to for all inquiries regarding the Ticketmaster refund policy
What is Ticketmaster's customer service chat support?
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- Sign in to your Ticketmaster account.
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- Find your order in My Tickets.
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- Select the Chat icon.
You’ll receive assistance from an agent between 9 a.m. and midnight. Additionally, there’s a virtual assistant available 24/7 to guide you.
How do I change a Ticketmaster service?
Sign in to your Ticketmaster account, once logged in, select My Account and edit your profile.
Any changes made to your My Account profile (including payment updates) will only affect future purchases and won’t impact past orders.
How do I file a complaint with Ticketmaster customer service?
To file a complaint with Ticketmaster customer service, follow these steps:
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- Visit the ‘How to Contact Us’ page on the Ticketmaster website.
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- Submit your complaint using the provided contact form.
If you prefer to speak directly with a representative, you can call Ticketmaster at (800) 653-8000 from 9 a.m. to midnight.
What payment methods does Ticketmaster accept?
Accepted payment methods usually include credit/debit cards, PayPal, and sometimes services like Klarna or Afterpay.
Can I buy tickets as a gift?
Yes, you can purchase tickets and transfer them to someone else via the Ticketmaster app or website.
How to get professional help with your Ticketmaster problem
If you need help with Ticketmaster, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
