TheKey is a provider of in-home senior care services, including assistance with daily activities, companionship, and specialized support for those with health conditions.
TheKey Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about TheKey
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TheKey
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TheKey mailing address
1501 Broadway
12th Floor
New York, NY 10036
TheKey executive customer service contacts
Primary Contact
Derek Gordon
COO
1501 Broadway
12th Floor
New York, NY 10036
derek.gordon@thekey.com
Secondary Contact
Aileen Ruffin
Head of Service Quality
1501 Broadway
12th Floor
New York, NY 10036
aruffin@thekey.com
Chief Executive
Chris Gerard
1501 Broadway
12th Floor
New York, NY 10036
chris.gerard@thekey.com
How can I contact TheKey customer service?
Call (866) 475-4967 or email info@thekey.
Does TheyKey have an online contact form?
Yes, you can find the online contact form here.
What are TheKey’s payment options, and do they accept insurance?
TheKey accepts private payment and some long-term care insurance policies. Check with customer service at (866) 475-4967 or email info@thekey to confirm specific coverage options and financial arrangements.
How to get professional help with your TheKey problem
If you need help with TheKey, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.