TEMU is an online marketplace offering a range of products, including electronics, fashion, and home goods.
TEMU Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about TEMU
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TEMU
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TEMU mailing address
31 St. James Avenue
Suite 355
Boston, MA 02116
TEMU executive customer service contacts
Primary Contact
Candy Wang
Senior Manager
31 St. James Avenue
Suite 355
Boston, MA 02116
candy.wang@temu.com
Secondary Contact
Lei Chen
31 St. James Avenue
Suite 355
Boston, MA 02116
lei.chen@pinduoduo.com
Chief Executive
Jiazhen Zhao
31 St. James Avenue
Suite 355
Boston, MA 02116
Jiazhen.zhao@pinduoduo.com
Does TEMU have an online contact form?
Yes, you can find the online contact form here.
Who owns TEMU?
Pinduoduo Holdings.
What is TEMU's corporate office address in the U.S.?
How do I leave a review for a product I purchased on TEMU?
To leave a review, log in to your TEMU account, go to “My Orders,” select the product you want to review, and follow the prompts to submit your review and rating.
What should I do if I'm having trouble with the TEMU website or app?
If you experience technical difficulties with the website or app, try clearing your browser’s cache and cookies, or updating the app to the latest version. If the problem persists, contact TEMU customer service for technical support.
How can I update my personal information on my TEMU account?
To update your personal information, log into your account on the TEMU website or app and navigate to the “Account Settings” or “Profile” section. You can update your address, phone number, email, and other personal details from there.
How do I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, contact TEMU customer service as soon as possible.
How do I request a refund from TEMU?
To request a refund, contact TEMU customer service with your order number and the reason for the refund. They will provide instructions on how to proceed. Refunds will be issued to the original payment method used for the purchase.
How to get professional help with your TEMU problem
If you need help with TEMU, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.