Snapchat is a social media app where users can send photos and videos that disappear after a short time. It also lets you share stories, chat with friends, and use filters and effects.
How to reach a person at Snapchat
Customer service: (855) 597-7368
Snapchat Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Snapchat
We have not received any recent complaints about Snapchat.
How to resolve a problem with Snapchat
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Snapchat mailing address
3000 31st Street
Santa Monica, CA 90405
Snapchat executive customer service contacts
Primary Contact
Waylon Jin
Global Customer Success
3000 31st Street
Santa Monica, CA 90405
wjin@snapchat.com
Secondary Contact
Patrick Harris
President, Americas
3000 31st Street
Santa Monica, CA 90405
pharris@snapchat.com
Chief Executive
Evan Spiegel
3000 31st Street
Santa Monica, CA 90405
evans@snapchat.com
How can I contact Snapchat support?
Contact Snapchat support by submitting a request.
Who owns Snapchat?
Snapchat is owned by Snap Inc.
What is Snapchat's customer support email address?
Email Snapchat support at support@snapchat.com for assistance.
How to get professional help with your Snapchat problem
If you need help with Snapchat, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.