Rover is an online platform that connects pet owners with pet sitters, dog walkers, and other pet care services.
Rover Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Rover
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Rover
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Rover mailing address
720 Olive Way
Suite 1900
Seattle, WA 98101
Rover executive customer service contacts
Primary Contact
Brent Turner
Chief Operating Officer
720 Olive Way
Suite 1900
Seattle, WA 98101
brent.turner@rover.com
Secondary Contact
Dhruba Roy Chowdhury
Senior Operations Expert & Customer Support Professional
720 Olive Way
Suite 1900
Seattle, WA 98101
dhruba.chowdhury@rover.com
Chief Executive
Aaron Easterly
720 Olive Way
Suite 1900
Seattle, WA 98101
aaron.easterly@rover.com
How can I contact Rover customer service?
Call (888) 453-7889 or email support@rover.com.
How do I book a pet care service on Rover?
To book a pet care service, visit Rover’s website or use the mobile app to search for pet sitters or dog walkers in your area. You can then message the provider to discuss details and book services.
What should I do if I need to cancel a booking?
If you need to cancel a booking, log into your Rover account, go to your bookings, and select the booking you wish to cancel. Follow the prompts to cancel the booking. Be aware of any cancellation policies that may apply.
How does payment work on Rover?
Payments for Rover services are typically handled through the Rover platform. You can pay securely online using a credit card. Rover manages payments to ensure both pet owners and sitters are protected.
What should I do if I have a billing question or issue?
If you have a billing question or issue, contact Rover customer service at (888) 453-7889 or email support@rover.com.
How does Rover ensure the safety of pets and sitters?
Rover conducts background checks on pet sitters and offers reviews and ratings from other pet owners to help you make informed decisions. They also provide insurance coverage for certain services.
What should I do if I have a safety concern or emergency during a booking?
In case of a safety concern or emergency, contact Rover customer service at (888) 453-7889 or email support@rover.com.
How do I update my account information on Rover?
You can update your account information, including your profile details and payment methods, by logging into your Rover account and accessing the account settings.
What should I do if I'm having trouble using the Rover website or app?
If you encounter technical issues with the Rover website or app, or contact customer service at (888) 453-7889 or email support@rover.com for technical support.
How to get professional help with your Rover problem
If you need help with Rover, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
