Astound Broadband is an American telecommunications holding company based in Princeton, N.J.
Astound Broadband Responsiveness rating
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What you need to know about Astound Broadband
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Astound Broadband
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Astound Broadband contact details
650 College Road East
Suite 3100
Princeton, NJ 08540
Astound Broadband social media channels
The company encourages customers to contact them through chat messages on both Facebook and X.
Astound Broadband executive customer service contacts
Primary Contact
Lori Parry
Senior Manager Customer Care
650 College Road East
Suite 3100
Princeton, NJ 08540
Lori.Parry@astound.com
Secondary Contact
Tori Faulkenberry
Senior Vice President Customer Care
650 College Road East
Suite 3100
Princeton, NJ 08540
Tori.Faulkenberry@astound.com
Chief Executive
Jim Holanda
Chief Executive Officer
650 College Road East
Princeton, NJ 08540
Jim.Holanda@astound.com
How do I cancel my Astound subscription?
Call Astound customer service at (800) 427-8686.
Why isn’t my Astound Wi-Fi working?
If your Astound Wi-Fi is not working, try the following steps:
Check if your modem and router are powered on.
Restart your modem and router.
Verify that all cables are securely connected.
If the issue persists, contact Astound customer support (800) 427-8686 for further assistance.
Is Astound the same as Xfinity?
No, Astound and Xfinity are separate companies. Astound Broadband provides internet, TV, and phone services, while Xfinity is a brand of Comcast Corporation offering similar services.
What network does Astound Mobile use?
Astound Mobile uses the T-Mobile network for its mobile services.
How do I fix my Wi-Fi problem?
Troubleshoot your Wi-Fi by:
Checking connections.
Restarting your devices.
Ensuring your Wi-Fi password is correct.
Contacting Astound support (800) 427-8686 if issues persist.
Who owns Astound?
TPG Capital, a private equity firm, owns Astound Broadband.
Does Astound Broadband have an app?
Yes, it’s called Astound Mobile.
How do I refresh my Wi-Fi connection?
To refresh your Wi-Fi connection, restart your modem and router.
How do I reboot my Wi-Fi?
Reboot your Wi-Fi by unplugging your modem and router, waiting for a few seconds, and then plugging them back in.
What does Astound Broadband do?
Astound Broadband provides advanced internet, TV, and phone services through its coast-to-coast fiber network.
How do I disconnect my Astound internet?
Contact Astound customer service (800) 427-8686 for guidance on disconnecting your Astound internet.
How to get professional help with your Astound Broadband problem
If you need help with Astound Broadband, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.