Remitly is a digital money transfer service that enables users to send funds internationally
Remitly Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Remitly
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Remitly
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Remitly mailing address
1111 3rd Avenue
Suite 2100
Seattle, WA 98101
Remitly executive customer service contacts
Primary Contact
Rene Yoakum
EVP, Customer and Culture
1111 3rd Avenue
Suite 2100
Seattle, WA 98101
rene.yoakum@remitly.com
Secondary Contact
Milkana Brace
EVP, Consumer Product
1111 3rd Avenue
Suite 2100
Seattle, WA 98101
milkana.brace@remitly.com
Chief Executive
Matt Oppenheimer
1111 3rd Avenue
Suite 2100
Seattle, WA 98101
matt.oppenheimer@remitly.com
How can I contact Remitly customer support?
Call (844) 736-4859 or email service@remitly.com.
What are Remitly’s customer service hours?
Remitly customer service is available 24/7.
What should I do if my transfer is delayed?
Check the status in the app or website. For further assistance, contact customer support at (844) 736-4859 or email service@remitly.com for more information.
How to get professional help with your Remitly problem
If you need help with Remitly, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.