Rappi is an on-demand delivery platform in Colombia that allows users to order food, groceries, and other products from local businesses for home delivery.
Rappi Colombia Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Rappi Colombia
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Rappi Colombia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Rappi Colombia mailing address
Cra. 13 # 93-68
Bogotá, Colombia
Rappi Colombia executive customer service contacts
Primary Contact
Matias Laks
Country Manager
Cra. 13 # 93-68
Bogotá, Colombia
matias.laks@rappi.com
Secondary Contact
Juliana Pulecio Velásquez
Corporate Comms, Reputation, Crisis Management
Cra. 13 # 93-68
Bogotá, Colombia
juliana.velasquez@rappi.com
Chief Executive
Simón Borrero
Cra. 13 # 93-68
Bogotá, Colombia
simon.borrero@rappi.com
How can I contact Rappi customer service in Colombia?
Call 573-166-923-668 or email centrodeayudacol@rappi.com.
What should I do if my order is incorrect or incomplete?
You can report issues such as missing or incorrect items through the Rappi app under the specific order, and request a refund or redelivery.
How do I cancel or modify an order?
Orders can be canceled or modified shortly after being placed, directly in the app. However, once the order is being prepared or on its way, cancellation may not be possible.
How to get professional help with your Rappi Colombia problem
If you need help with Rappi Colombia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.