PlayStation is a leading brand in gaming consoles and entertainment, known for its innovative hardware and extensive library of games.
PlayStation Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about PlayStation
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with PlayStation
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.PlayStation mailing address
2207 Bridgepointe Parkway
San Mateo, CA 94404
PlayStation executive customer service contacts
Primary Contact
Eric Lempel
Senior Vice President and Head of Global Marketing and Consumer Experience
2207 Bridgepointe Parkway
San Mateo, CA 94404
eric.lempel@playstation.com
Secondary Contact
Hermen Hulst
EVP and Chief of Staff
2207 Bridgepointe Parkway
San Mateo, CA 94404
hermen.hulst@playstation.com
Chief Executive
Hideaki Nishino
2207 Bridgepointe Parkway
San Mateo, CA 94404
hideaki.nishino@playstation.com
Does PlayStation have an online contact form?
Yes, you can find the online contact form here.
What are PlayStation's customer service hours?
PlayStation’s customer service is available 24/7.
What services does PlayStation customer service provide?
PlayStation customer service assists with issues related to PlayStation consoles (PS5, PS4), PlayStation Network (PSN), game downloads, account management, and technical support. Call (800) 345-7669.
How do I reset my PlayStation Network password?
You can reset your PlayStation Network password through the “Forgot your password?” link on the sign-in page of the PlayStation Network website or console.
How can I check the status of PlayStation Network?
You can check the status of PlayStation Network services, including online gaming, store purchases, and account management, on the PlayStation Network Service Status page.
What should I do if my PlayStation console is not working?
If you’re experiencing issues with your PlayStation console, such as hardware malfunctions or software problems, contact PlayStation customer service at (800) 345-7669 for troubleshooting steps or warranty support.
Can I get a refund for a digital purchase on PlayStation Store?
Refund policies for digital purchases on the PlayStation Store vary depending on the circumstances. Contact PlayStation customer service at (800) 345-7669 for assistance with refund requests.
How can I update my billing information on PlayStation Network?
You can update your billing information, including credit card details, through the Account Management section of your PlayStation Network account on the console or website.
How to get professional help with your PlayStation problem
If you need help with PlayStation, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
