Peacock is a streaming service offering a wide range of TV shows, movies, and original content from NBCUniversal.
Peacock Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Peacock
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Peacock
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Peacock mailing address
30 Rockefeller Plaza
New York, NY 101121
Peacock executive customer service contacts
Primary Contact
Val Boreland
EVP, Content Acquisitions and Strategy
30 Rockefeller Plaza
New York, NY 10112
vboreland@peacocktv.com
Secondary Contact
Kelly Campbell
President
30 Rockefeller Plaza
New York, NY 10112
kcampbell@peacocktv.com
Chief Executive
Matt Strauss
30 Rockefeller Plaza
New York, NY 10112
mstrauss@peacocktv.com
What are Peacock's customer service hours?
Peacock’s customer service is available 24/7.
What services does Peacock customer service provide?
Peacock customer service assists with account management, billing inquiries, technical support for streaming issues, and general questions about its streaming service.
How do I cancel my Peacock subscription?
You can cancel your Peacock subscription through your account settings on its website or app. Alternatively, you can contact customer service at (833) 580-0577 for assistance with cancellation.
What should I do if I forgot my Peacock password?
If you forgot your Peacock password, you can reset it using the “Forgot your password?” link on the sign-in page of its website or app.
How can I watch Peacock on different devices?
Peacock is available on various devices, including smart TVs, streaming media players, gaming consoles, and mobile devices. Visit its website for a list of supported devices and instructions on how to watch.
Does Peacock offer a free trial?
Yes, Peacock typically offers a free trial period for new subscribers. Check its website or app for current offers and terms.
Can I download content from Peacock for offline viewing?
Yes, Peacock allows subscribers to download select titles for offline viewing on mobile devices. This feature is available on the mobile app.
How do I troubleshoot streaming issues on Peacock?
Common solutions for troubleshooting Peacock streaming issues include:
- Ensuring your internet connection is stable and fast enough for streaming.
- Restarting the app or device.
- Updating the Peacock app or your device’s software to the latest version.
- Clearing your browser cache or reinstalling the app.
If the issue persists, you can reach out to Peacock support for further help.
What are Peacock Originals?
Peacock Originals are exclusive shows, movies, and documentaries that are available only to Peacock subscribers.
How to get professional help with your Peacock problem
If you need help with Peacock, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.