A prepaid wireless service in the United States that is part of T-Mobile US.
How to reach a person at Metro by T-Mobile
Main: (214) 570-5800
Customer Service: *611 from your MetroPCS phone
Toll Free: (888) 863-8768
Metro by T-Mobile Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Metro by T-Mobile
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Metro by T-Mobile
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Metro by T-Mobile’s mailing address
12920 S.E. 38th Street
Bellevue, WA 98006
https://www.metropcs.com
Metro by T-Mobile’s executive customer service contacts
Primary Contact
David Carey
Executive Vice President of Corporate Services
12920 S.E. 38th Street
Bellevue, WA 98006
david.carey@t-mobile.com
Secondary Contact
Callie Field
Sr. Vice President Customer Service
12920 S.E. 38th Street
Bellevue, WA 98006
callie.field@t-mobile.com
Chief Executive
Mike Sievert
President and CEO
2250 Lakeside Blvd
Mike.Sievert@t-mobile.com
(425) 378-4000
How to get professional help with your Metro by T-Mobile problem
If you need help with Metro by T-Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.