Mastercard is a global company that provides payment processing services. It allows people to make payments using credit, debit, and prepaid cards in stores, online, and at ATMs worldwide.
Mastercard Responsiveness rating
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What you need to know about Mastercard
We have not received any recent complaints about Mastercard.
How to resolve a problem with Mastercard
Mastercard normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Mastercard. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Mastercard mailing address
Mastercard
2000 Purchase Street
Purchase, NY 10577
Mastercard executive customer service contacts
Primary Contact
Chad Wallace
Executive vice president, commercial solutions
2000 Purchase Street
Purchase, NY 10577
chad_wallace@mastercard.com
Secondary Contact
Bunita Sawhney
Executive vice president, consumer products & processing
2000 Purchase Street
Purchase, NY 10577
bunita_sawhney@mastercard.com
Chief Executive
Michael Miebach
2000 Purchase Street
Purchase, NY 10577
michael_miebach@mastercard.com
How do I contact Mastercard customer service?
You can contact Mastercard customer service by calling (800) 627-8372. For other countries visit its website to find the number.
Is Mastercard customer service available 24/7?
Yes, Mastercard customer service is available 24/7.
How do I dispute a charge on my Mastercard?
To dispute a charge on your Mastercard, follow these steps:
- Contact your card issuer (the bank or institution that issued your Mastercard) and inform them of the dispute.
- Provide necessary details, such as the transaction date, amount, and reason for the dispute.
- Follow any additional instructions from your card issuer, which may include submitting a dispute form.
Can Mastercard reverse a charge?
Mastercard itself does not reverse charges directly. You need to contact the bank or institution that issued your Mastercard to request a charge reversal or dispute a charge.
How to get professional help with your Mastercard problem
If you need help with Mastercard, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
