Marmot specializes in outdoor gear and apparel, particularly for activities such as hiking, climbing, and skiing.
Marmot Responsiveness rating
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What you need to know about Marmot
We have not received any recent complaints about Marmot.
How to resolve a problem with Marmot
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Marmot mailing address
5789 State Farm Drive
Suite 100
Rohnert Park, CA 94928
Marmot executive customer service contacts
Primary contact
Melissa Musser
Manager of Consumer Relations
5789 State Farm Drive
Suite 100
Rohnert Park, CA 94928
mmusser@marmot.com
How do I contact Marmot?
Contact Marmot through its customer service at (888) 357-3262 or by using the contact form available on its website. It also has live chat support during business hours.
Does Marmot have a warranty?
Yes, Marmot offers a warranty that covers defects in materials and workmanship. Its “Limited Lifetime Warranty” ensures that products are free from manufacturing defects for the practical lifetime of the product. Contact it regarding your warranty at (888) 311-2900.
Where is Marmot headquarters?
Marmot’s headquarters is located in Rohnert Park, Calif.
Does Marmot buy back clothes?
No, Marmot does not have a buy-back program for used clothes.
What is Marmot return policy?
Marmot offers a 30-day return policy for items purchased directly from its website. Items must be in new, unused condition with the original tags attached. Customers can initiate a return through the website’s return portal.
Who owns Marmot brand?
Marmot is owned by Newell Brands, a global consumer goods company that owns several other outdoor and lifestyle brands.
Which country is Marmot from?
Marmot is a brand founded in the United States.
Does Marmot have a lifetime guarantee?
Marmot does not offer a “lifetime guarantee” but does provide a “Limited Lifetime Warranty” that covers manufacturing defects in materials and workmanship for the lifetime of the product, as long as it is used under normal conditions. This warranty does not cover wear and tear.
How to get professional help with your Marmot problem
If you need help with Marmot, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.