Lufthansa, Germany’s national airline and Europe’s largest, owns Swiss International Air Lines, Austrian Airlines, Brussels Air, Eurowings, Lufthansa City Line, and Air Dolomiti.
How to reach a person at Lufthansa
Main: +49-69-86-799-799 (Germany)
Toll-free : (866) 953-2294
Fax: (516) 296-9838
Lufthansa Airlines Responsiveness rating
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What you need to know about Lufthansa
Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees as well as being unhelpful with a ticket issue. Lately, Lufthansa has been slow to pay claims to which it has already agreed.
How to solve a problem with Lufthansa
Before contacting a Lufthansa executive, we recommend sending an e-mail to customer.relations@lufthansa.com. You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Lufthansa mailing address
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
Lufthansa social media channels
Lufthansa executive customer service contacts
Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
detlef.kayser@dlh.de
Chief Executive
Carsten Spohr
Von-Gablenz-Straße 2-6
carsten.spohr@dlh.de
How do I contact Lufthansa by phone?
You can reach Lufthansa by calling (800) 645-3880. Call 711 and (800) 645-3880 for TRS assistance if you have a hearing impairment.
How do you communicate with Lufthansa?
Contact Lufthansa by calling (800) 645-3880 or connect via web chat.
What is the 24-hour rule for Lufthansa?
The 24-hour rule allows you to cancel and get a refund for your Lufthansa flight booking online up to 24 hours before the beginning of your journey. The reimbursement of the airfare depends on the fare conditions.
Does Lufthansa provide a credit if the ticket is canceled?
Canceling a nonrefundable ticket with this airline will not result in a credit but only a refund based on the fare rules, which may only be some of the taxes and fees. Changes to the ticket should be made (if the fare allows) before departure rather than canceling.
What is Lufthansa’s customer service number in Germany?
Lufthansa’s general customer service number in Germany is +49-69-86-799-799.
What is the phone number for Lufthansa special services?
If you require special assistance, call (800) 645-3880 or (712) 645-3880.
How do I get a response from Lufthansa?
Contact Lufthansa customer service at (800) 645-3880 or via web chat for assistance.
Is there a Lufthansa chat?
Lufthansa offers a webchat service with Elisa, its digital assistant.
Where is Lufthansa located?
Lufthansa’s headquarters is located in Cologne, Germany.
What language is spoken on Lufthansa Airlines?
Lufthansa Airlines primarily uses English and German, but crew members may speak additional languages depending on the route and destination.
Can you get a refund on a nonrefundable airline ticket with Lufthansa?
When purchasing a nonrefundable fare, note that only the taxes and fees associated with the fare are eligible for a refund.
Does Lufthansa have refundable tickets?
Lufthansa offers two types of ticket options: refundable and nonrefundable. The refundability of your ticket depends on the fare type you choose.
What is the number for Lufthansa outside of the U.S.?
To reach Lufthansa outside of the U.S., contact +1-516-738-4422.
Where is Lufthansa based?
Lufthansa is based in Cologne, Germany, with its main operations center in Frankfurt, Germany.
Who owns Lufthansa?
Lufthansa is a publicly traded company, primarily owned by shareholders who hold its stock. Major shareholders include institutional investors like BlackRock and Germany’s Economic Stabilization Fund, which held a stake after the COVID-19 crisis.
Who founded Lufthansa?
Lufthansa was originally founded in 1953, building on the legacy of an earlier Lufthansa company founded in 1926. The modern Lufthansa was established by the German government.
What is Lufthansa?
Lufthansa is Germany’s largest airline and one of the world’s leading air carriers. It operates flights to destinations worldwide, offering passenger and cargo services. Lufthansa is part of the Lufthansa Group, which includes other airlines and aviation-related services, and is also a founding member of the Star Alliance network.
How can I manage my Lufthansa booking?
You can manage your booking by logging into your Lufthansa account or using the “My Bookings” section on the website or mobile app to make changes, select seats, or add services
How do I request a refund for my Lufthansa flight?
To request a refund, you can visit the Lufthansa website, go to the “Refunds” section, and submit a claim form. Refund eligibility depends on the type of ticket purchased.
How to get professional help with your Lufthansa Airlines problem
If you need help with Lufthansa Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
