Lord & Taylor offers luxury women’s clothing, handbags, shoes, belts, and accessories. The company offers personal shoppers, restaurants, and personal attention from sales associates.
Lord & Taylor Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Lord & Taylor
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Lord & Taylor
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Lord & Taylor mailing address
375 Madison Avenue
New York, NY 10016-1101
Lord & Taylor executive customer service contacts
Primary Contact
Eric Horn
Operations Manager
275 Madison Avenue
New York, NY 10016-1101
ehorn@saadiadirect.com
Secondary Contact
Channell Campbell
Director, Corporate Communications
275 Madison Avenue
New York, NY 10016-1101
ccampbell@saadiadirect.com
Chief Executive Officer, Saadia Group
Sean Foster
275 Madison Avenue
New York, NY 10016-1101
sfoster@saadiadirect.com
Who is the new owner of Lord & Taylor?
In 2020, Lord & Taylor was acquired by Saadia Group, a privately held conglomerate based in New York.
How can I contact Saadia Group customer service?
Call (332) 223-8085 or email customercare@brf.com.
Where is Saadia Group headquartered?
Saadia Group is headquartered in New York.
How to get professional help with your Lord & Taylor problem
If you need help with Lord & Taylor, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.