Jo Malone London is a British fragrance brand known for its luxury perfumes, candles, and bath products, offering elegant, distinctive scents.
How to reach a person at Jo Malone London
Main: (866) 305-4706
Jo Malone London Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Jo Malone London
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Jo Malone London
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Jo Malone London mailing address
38-39 Brook Street
Mayfair, London W1K 4JE
Jo Malone London executive customer service contacts
Primary Contact
Rachel Baker
Vice President and General Manager
38-39 Brook Street
Mayfair, London W1K 4JE
rbaker@jomalone.com
Secondary Contact
Nicola Davy
Executive Director, Global Consumer Marketing
38-39 Brook Street
Mayfair, London W1K 4JE
ndavy@jomalone.com
Chief Executive
Bill Olios
38-39 Brook Street
Mayfair, London W1K 4JE
bolios@jomalone.com
How can I contact Jo Malone London customer service?
You can call Jo Malone London customer service at (866) 305-4706 or email jomaloneonlineservice@jomalone.com.
What are Jo Malone London's customer service hours?
Jo Malone London’s customer service hours are from 9 a.m. to 6 p.m. Eastern time.
Can I track my Jo Malone London order?
Yes, track your order by visiting the Jo Malone London website and using the tracking information sent to your email. Alternatively, you can call customer service at (866) 305-4706 or email jomaloneonlineservice@jomalone.com for assistance.
How to get professional help with your Jo Malone London problem
If you need help with Jo Malone London, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.