Insta360 is a technology company that develops 360-degree cameras, action cameras, and virtual reality devices for capturing immersive photos and videos.
Insta360 Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Insta360
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Insta360
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Insta360 mailing address
Room 1001-1003
Building T2
Southern District, OCT
Nanshan, Shenzhen Guangdong Province, China
Insta360 executive customer service contacts
Primary Contact
Melody Yang
Director of Global Service
Room 1001-1003
Building T2, Southern District, OCT
Nanshan
Shenzhen, Guangdong Province China
Melody.Yang@insta360.com
Secondary Contact
Caroline Zhang
Head of Communications
Room 1001-1003
Building T2, Southern District, OCT
Nanshan
Shenzhen, Guangdong Province China
Caroline.Zhang@insta360.com
Primary Contact
Leon Liu
Vice President, Customer Service
Room 1001-1003
Building T2, Southern District, OCT
Nanshan
Shenzhen, Guangdong Province China
Leon.Liu@insta360.com
Does Insta360 have an online contact form?
Yes, you can find the online contact form here.
How can I contact Insta360 customer service?
Call +1-800-6920-360 or email supportecommerce@insta360.com.
What should I do if my Insta360 camera is not working properly?
You can troubleshoot by visiting the support section on the Insta360 website, checking FAQs, or contacting customer service for assistance.
How to get professional help with your Insta360 problem
If you need help with Insta360, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.