Independence Blue Cross is an American health insurer based in Philadelphia.
Independence Blue Cross Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Independence Blue Cross
We receive a fair number of complaints about Independence Blue Cross. Here’s a case where the company ignored a claim.
How to resolve a problem with Independence Blue Cross
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Independence Blue Cross mailing address
1901 Market Street
Philadelphia, PA 19103-1480
Independence Blue Cross executive customer service contacts
Primary Contact
Donna Crilley Farrell
Vice President Corporate Communications
1901 Market Street
Philadelphia, PA 19103-1480
Donna.Farrell@ibx.com
Secondary Contact
Yvette D. Bright
Executive Vice President and Chief Operating Officer
1901 Market Street
Philadelphia, PA 19103-1480
Yvette.Bright@ibx.com
How can I contact Independence Blue Cross customer service?
Call (800) 275-2583.
What is Independence Blue Cross?
The company offers a wide variety of health plans, including managed care, traditional indemnity insurance, Medicare, and Medicaid.
When can I contact Independence Blue Cross customer service?
Monday to Friday 8 a.m. to 6 p.m. Eastern time.
Does Independence Blue Cross have an online contact form?
Yes, you can find the online contact form here.
What are Independence Blue Cross' subsidiaries and affiliates?
QCC Insurance Company, Keystone Health Plan East, Independence Administrators, AmeriHealth, AmeriHealth Administrators, AmeriHealth Casualty, AmeriHealth Caritas, CompServices, and NaviNet.
How do I file a claim with Independence Blue Cross?
What information do I need to file a claim?
When filing a claim, you will need your member ID number, details of the services provided, dates of service, the provider’s information, and any relevant receipts or documentation.
How do I find a doctor or specialist within the IBX network?
You can find a doctor or specialist within the IBX network by using the “Find a Doctor” tool on the Independence Blue Cross website or the IBX mobile app. You can search by specialty, location, and other criteria.
How to get professional help with your Independence Blue Cross problem
If you need help with Independence Blue Cross, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.