Helly Hansen is a Norwegian brand that designs and manufactures outdoor and sports apparel, specializing in gear for extreme weather conditions and professional use.
How to reach a person at Helly Hansen
Main: (866) 435-5902
Helly Hansen Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Helly Hansen
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Helly Hansen
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Helly Hansen mailing address
Munkedamsveien 35
5th – 7th Floor
N-0250 Oslo, Norway
Helly Hansen executive customer service contacts
Primary Contact
Tor Jenssen
Chief Product and Merchandising Officer
Munkedamsveien 35
5th – 7th Floor
N-0250 Oslo, Norway
tor.jenssen@hhglobal.com
Secondary Contact
Brady Barry
Senior Marketing Director
Munkedamsveien 35
5th – 7th Floor
N-0250 Oslo, Norway
brady.barry@hellyhansen.com
Chief Executive
Carrie Ask
Munkedamsveien 35
5th – 7th Floor
N-0250 Oslo, Norway
carrie.ask@hellyhansen.com
How can I contact Helly Hansen customer service?
Call (866) 435-5902 or email customerservice-usa@hellyhansen.com.
Does Helly Hansen have an online contact form?
Yes, you can find the online contact form here.
What is the return policy for Helly Hansen products?
Helly Hansen offers a 90-day return policy for unused and undamaged products with original packaging and tags, though some exceptions may apply based on the country.
How do I track my order?
Once your order is shipped, Helly Hansen will send you a tracking number via email that you can use to track your order on the courier’s website.
How to get professional help with your Helly Hansen problem
If you need help with Helly Hansen, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.