Hayneedle is an online retailer specializing in home furnishings, décor, and outdoor items.
Hayneedle Responsiveness rating
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What you need to know about Hayneedle
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hayneedle
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hayneedle mailing address
13831 Chalco Valley Pkwy
Suite 301
Omaha, NE 68138
Hayneedle executive customer service contacts
Primary Contact
Jon Barker
Vice President, Customer Service
13831 Chalco Valley Pkwy
Suite 301
Omaha, NE 68138
jon.barker@hayneedle.com
Secondary Contact
Emilie Kingery
Senior Customer Care Advocate
13831 Chalco Valley Pkwy
Suite 301
Omaha, NE 68138
emilie.kingery@hayneedle.com
Chief Executive
Julie Mahloch
13831 Chalco Valley Pkwy
Suite 301
Omaha, NE 68138
julie.mahloch@hayneedle.com
What is the relationship between Hayneedle and Walmart?
Hayneedle is a subsidiary of Walmart. Walmart acquired Hayneedle in 2016 as part of its broader strategy to enhance its e-commerce capabilities and compete with other online retailers like Amazon. This acquisition allowed Walmart to integrate Hayneedle’s extensive selection of home furnishings and décor into its own online offerings, thereby expanding Walmart’s product range and improving its position in the online home goods market. Hayneedle continues to operate as a separate brand under the Walmart umbrella, benefiting from Walmart’s resources and logistical support.
How can I contact Hayneedle customer service?
Call (347) 248-6700 or email contact_us@hayneedle.com.
Does Hayneedle have an online contact form?
Yes, you can find the online contact form here.
When can I contact Hayneedle customer service?
Monday to Friday 8 a.m. to 7 p.m., Saturday 9 a.m. to 5:30 p.m. (all times Central).
How do I track my order?
Log in to your Hayneedle account and navigate to the “Order History” section. You will find tracking information for your recent orders.
What is Hayneedle's return policy?
Hayneedle accepts returns within 30 days of delivery. Items must be in new and unused condition. Some items may have specific return restrictions.
How do I initiate a return?
To initiate a return, log in to your Hayneedle account, go to “Order History,” and select the item you wish to return. Follow the prompts to start the return process.
What do I do if my order arrives damaged or defective?
Contact Hayneedle customer service at (347) 248-6700 or email contact_us@hayneedle.com immediately to report the issue. They will assist you with a replacement or refund.
Can I cancel or change my order after it has been placed?
Contact Hayneedle customer service at (347) 248-6700 or email contact_us@hayneedle.com as soon as possible to make any changes.
Does Hayneedle offer assembly services?
Hayneedle offers assembly services for certain products. This option will be available during the checkout process if it applies to your order.
How do I apply a promotional code to my order?
During the checkout process, there will be a field to enter your promotional code. Enter the code and click “Apply” to receive the discount.
Does Hayneedle ship internationally?
Hayneedle currently ships only within the United States and does not offer international shipping.
How to get professional help with your Hayneedle problem
If you need help with Hayneedle, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.