Groupon Customer Service Contacts

Groupon sells discounted activities, travel, goods, and services.

How to reach a person at Groupon

Customer service: (866) 956-1276

customersupport@groupon.com

groupon.com

Groupon Responsiveness rating

1/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about contacting Groupon

Contacting Groupon’s customer service can be frustrating due to long response times and limited support options. Many users face delays when trying to resolve issues with refunds or vouchers. Reaching out through social media (Twitter: @GrouponHelp) can sometimes lead to faster responses. Keep documentation of your interactions for quicker resolution.

Groupon customer service response times

Groupon’s customer service response times can be slow, with email replies often taking 24-48 hours. Live chat may provide quicker assistance, but during peak times, wait times can still be long. Social media may offer faster responses, but overall, customers often report delays in resolving issues.

What you need to know about Groupon

We receive many complaints about Groupon. The company refused to assist this customer in locating her undelivered laptop. Despite this customer’s illness, no refund was provided. Also, the company kept this customer’s money. Groupon’s customer service can be frustrating, with slow response times, difficulty reaching support, and challenges in resolving issues like refunds or voucher problems. Many customers feel that getting assistance, especially with third-party merchants, can be time-consuming and ineffective.

How to resolve a problem with Groupon

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Groupon social media

Facebook

Instagram

LinkedIn

YouTube

TikTok

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Groupon loyalty program(s)

Groupon does not have a traditional loyalty program where you earn points or rewards for purchases.

Groupon policies

Terms of use

Refund policy

US privacy center

Terms of sale

Groupon independent pricing

Customer service processes

Groupon self-service links

Groupon offers several self-service options for customers. Here are some useful links:

1. Help center: Find answers to common questions about orders, payments, refunds, and more.
   • Groupon help center
2. Manage your account: View your orders, manage your preferences, and track your Groupon Bucks.
   • Manage your Groupon account
3. Contact Groupon support: Reach out for customer service via email, live chat, or social media.
   • Contact Groupon support
4. Refund and returns: Learn about refund policies and how to request a return or refund for your purchases.
   • Refund and return Policy
5. Groupon app: Download the app for easier access to your account, purchases, and deals on the go.
   • Groupon app

Groupon mailing address

Groupon social media channels

Facebook

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Groupon.

Groupon executive customer service contacts