Google Play is an online store where you can download apps, games, movies, books, and music for Android devices.
How to reach a person at Google Play
Customer service: (866) 246-6453
Google Play Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Google Play
We have not received any recent complaints about Google Play.
How to resolve a problem with Google Play
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Google Play mailing address
Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
Google Play executive customer service contacts
Primary Contact
Doug Lucas
Vice President
1600 Amphitheatre Parkway
Mountain View, CA 94043
DLucas@google.com
Secondary Contact
Ben McOwen Wilson
Managing Director
1600 Amphitheatre Parkway
Mountain View, CA 94043
BenWilson@google.com
Chief Executive
Sundar Pichai
Chairman and Chief Executive Officer
1600 Amphitheatre Parkway
Mountain View, CA 94043
SundarPichai@google.com
How do I cancel my subscription on Google Play?
To cancel a subscription on Google Play, you can follow these steps:
- Open the Google Play Store app.
- Tap on the profile icon at the top right.
- Tap “Payments & subscriptions” and then “Subscriptions.”
- Select the subscription you want to cancel.
- Tap “Cancel subscription”.
Do you have to pay a monthly fee for Google Play?
Google Play itself does not charge a monthly fee for access to the store. However, certain services available through Google Play, such as Google Play Music or Google Play Pass, may require a monthly subscription fee.
Will I get my money back if I cancel a subscription on Google Play?
Refund policies vary depending on the type of subscription and the specific terms set by the app developer. Typically, you will not receive a refund for the remaining period of a canceled subscription.
What is the email address for Google Play?
Google Play does not provide a specific public email address for customer support. For assistance, you can visit the Google Play Help Center.
How to get professional help with your Google Play problem
If you need help with Google Play, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
