Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.
Ford Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Ford
We receive many complaints about Ford. Here’s one case involving a Ford Escape that went on the blink.
How to resolve a problem with Ford
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ford mailing address
1 American Road
Dearborn, MI 48126
Ford executive customer service contacts
Primary Contact
Brett Burin
Executive Director, Global Customer Relations & Customer Experience
1 American Road
Dearborn, MI 48126
bburin@ford.com
Chief Executive
Jim Farley
1 American Road
Dearborn, MI 48126
james.farley@ford.com
(313) 322-3000
What is Ford customer service mailing address?
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
How can I contact Ford?
Customer service (800) 392-3673.
Roadside service for Ford or Mercury (800) 241-3673
Ford and Mercury U.S. (800) 392-3673
TDD for the hearing impaired (800) 232-5952
Ford and Mercury Canada (800) 565-3673
Lincoln U.S. (800) 521-4140
TDD for the hearing impaired (800) 232-5952
Lincoln Canada (800) 387-9333
When can I contact Ford customer service?
Monday to Friday 8 a.m. to 11 p.m. Eastern time
Saturday 8 a.m. to 8 p.m. Eastern time
Does Ford have a live chat option?
Yes, you can contact Ford via live chat here.
When is the live chat site available?
Monday to Friday 8:30 a.m. to 10 p.m. Eastern time
Saturday and Sunday 11 a.m. to 7 p.m. Eastern time
What is the email format for Ford?
The standard email format for Ford employees is [first name].[last name]@ford.com.
Who is the current CEO of Ford?
The current CEO of Ford is Jim Farley.
Where is Ford headquarters?
Ford Motor Company is headquartered at 1 American Road, Dearborn, MI 48126.
Who partners with Ford?
Ford partners with suppliers, tech companies, research institutions, and other automakers.
Does Ford have a customer loyalty program?
Yes, Ford has a range of loyalty programs that include perks for repeat customers, special financing options, and rewards for brand loyalty.
How to get professional help with your Ford problem
If you need help with Ford, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
