EVA Air is a privately owned international airline based in Taiwan.
How to reach a person at EVA Air
Customer Service: (800) 695-1188
Main: (310) 362-6600
Fax Number : (310) 362-6660
EVA Air Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about EVA Air
The company responds to most customer complaints in a satisfactory manner
How to resolve a problem with EVA Air
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.EVA Air mailing address
2199 Campus Drive
El Segundo, CA 90245
EVA Air social media channels
EVA Air executive customer service contacts
Primary Contact
Tracy Ma
Manager – N. America Customer Service + Customer Care Center
2199 Campus Drive
El Segundo, CA 90245
tracyma@evaair.com
Secondary Contact
Gary M. Huang
Customer Service Department, Junior Vice President for the Americas
2199 Campus Drive
El Segundo, CA 90245
garyhuang@evaair.com
Does EVA Air have an online contact form?
Yes, you can find the online contact form here.
How can I contact EVA Air customer service?
Call (800) 695-1188 or email feedback@evaair.com.
What is EVA Air?
EVA Air was established in 1989 as Taiwan’s first privately owned international airline. It is part of the Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies to more than 60 international destinations throughout Asia, Oceania, Europe and North America.
How can I book a flight with EVA Air?
You can book a flight through the EVA Air website, mobile app, or by contacting customer service. Call (800) 695-1188 or email feedback@evaair.com. You can also book through travel agencies.
How can I make changes to my booking?
Changes to your booking can be made via the EVA Air website under “Manage Your Trip,” or by contacting customer service. Call (800) 695-1188 or email feedback@evaair.com.
What is the baggage allowance for EVA Air?
Baggage allowances vary by class of service and destination. Typically, Economy Class passengers can check in one piece up to 23 kg, Premium Economy two pieces up to 28 kg each, and Business Class two pieces up to 32 kg each. Carry-on allowances are generally one piece up to 7 kg for Economy, and two pieces for Business Class.
How to get professional help with your EVA Air problem
If you need help with EVA Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
